16 problems you could have with the HTC One M7, and how to fix them

Video 16 problems you could have with the HTC One M7, and how to fix them
htc one problems comparison top macro 2

Sure, the flowery new HTC One M8 is out now, however the HTC One isn’t going anyplace quick. You’ll be able to try our HTC One evaluate for the complete story, however each smartphone has its flaws. On this article, we’ll spherical up probably the most generally reported HTC One issues and attempt to provide up some options for anybody affected by this lovely cellphone’s recognized points.

Up to date on 07-18-2014 by Simon Hill: Added no sound via headphones drawback, random reboots, and the received’t activate drawback.

Associated: HTC One evaluate, our favourite HTC One instances, useful HTC One suggestions and tips.

Click on on a difficulty to leap to it:

  • Drawback: No sound via headphones
  • Glitch: Random reboots
  • Drawback: HTC One received’t activate
  • Glitch: Digital camera received’t work
  • Drawback: Overheating
  • Bug: Microphone not working
  • Glitch: Background noise or static
  • Drawback: Gaps, tough edges, bulges, or scratches
  • Malfunction: Proximity sensors not working
  • Malfunction: Unresponsive Residence or Again buttons
  • Glitch: Lifeless or caught pixels
  • Drawback: Blue/purple/purple noise in low gentle pictures
  • Annoyance: Takes a very long time to cost
  • Bug: Bluetooth received’t auto-connect
  • Malfunction: No SIM card error
  • Drawback: Wi-Fi received’t join or “Authentication drawback”


Drawback: No sound via headphonesHTCOne

Fairly just a few folks appear to have run into an issue with the earphones or headphones not working with their HTC One. They plug in as normal, however no sound will come via them. The sound via the speaker stays unaffected. To begin with you need to strive the headphones in a special system to ensure they’re working.


  • Strive unplugging and plugging them in once more.
  • Some folks discovered that going into the Settings and turning Beats Audio on and off once more made a distinction.

Potential options:

  • Make it possible for the top of the headphone jack is clear and that there’s nothing within the port. Compressed air is good for clearing out the port if there’s something in there.
  • If nothing else is working then there’s an excellent likelihood that the port itself is defective and also you’ll must contact HTC a few restore or alternative. It shouldn’t be an issue should you’re nonetheless underneath guarantee.

Glitch: Random reboots

Some HTC One homeowners are discovering that the cellphone randomly reboots itself every now and then. It’s going to merely shut itself down and restart with none apparent set off. That is more than likely to be brought on by an app, so take note of what you have got working when the reboots happen.

Potential options:

  • Begin by going to Settings > About > Software program updates and ensure your HTC One is updated.
  • You must also begin up the Play Retailer app and entry the menu from the highest left, go to My apps and ensure every thing is updated.
  • To confirm if a third-party app is accountable, press and maintain the Energy button after which faucet and maintain on the Energy off choice and let go whenever you see Reboot to secure mode. It’s going to restart and also you’ll see secure mode on the backside left of the display screen. If you happen to don’t expertise any reboots then it’s all the way down to an app. Press and maintain the Energy button and select Restart to get again to regular. You’ll be able to both undergo your apps one after the other and uninstall after which take a look at if reboots happen, or you may go for a backup and manufacturing unit reset after which selectively reinstall.

Drawback: HTC One received’t activate

It’s a horrible second whenever you press that Energy button and the clean display screen simply goes proper on staring again at you. Don’t panic, your HTC One might be not lifeless. Right here’s what to do:

Potential answer:

  1. Press and maintain the Energy button and the Quantity up button collectively for at the very least ten seconds. You must really feel the cellphone vibrate after which it ought to restart as regular.
  2. If that doesn’t work, plug the cellphone into your charger and go away it for 20 minutes then strive step 1 once more.
  3. If that doesn’t work, strive plugging your HTC One into your laptop or laptop computer, go away it for 20 minutes, then strive the first step once more.

Glitch: Digital camera received’t work

If you happen to discover that the digicam in your HTC One refuses to load then you aren’t alone, and there’s a potential answer. You may get the message “Unable to start out the digicam,” or perhaps it’s simply frozen on a static picture, or it incessantly crashes again to the house display screen. Regardless of the case, strive these steps so as.

Potential fixes:

  1. Strive going to Settings > Apps > Digital camera and Pressure cease, then Clear cache and Clear knowledge.
  2. Strive going to Settings > Energy and switch off Quick boot.
  3. Maintain down the ability button till the HTC One reboots. See if it’ll load up now.

Drawback: Overheating

htc-one-hands-on-mem-3Lots of people have reported considerations in regards to the HTC One overheating. There’s a distinction right here between getting heat and getting so sizzling that the cellphone turns itself off. Bear within the thoughts that the aluminum physique of the HTC One could really feel hotter than a plastic cellphone would. If you happen to’re doing one thing intensive, like gaming, then it’s going to warmth up. If it’s getting sizzling whenever you’re not utilizing it, or overheating to the purpose of turning itself off then you have got an issue.


  • Some instances can actually forestall the warmth escaping and trigger your cellphone to overheat. If you happen to’ve bought a case on it strive eradicating it and see if the overheating stops.
  • Take into account the surroundings, too. If you happen to’re in a sizzling automotive, it’s going to warmth the cellphone up, try to hold it out of direct daylight.

Potential fixes:

  • It’s attainable than an app is inflicting your drawback. If you happen to don’t discover the overheating occurring with a particular app, then have a look in Settings > Energy > Utilization. Is something consuming an unusually great amount of your battery life?
  • It might be faster to again up something valuable and manufacturing unit reset the cellphone. You are able to do it by way of Settings > Backup & reset > Reset cellphone > Erase all knowledge > OK. Now be selective about what you load again on and be careful for the issue cropping up once more.

Bug: Microphone not working

There have been numerous HTC One homeowners complaining in regards to the microphone. Throughout calls the opposite caller could report that you just sound muffled and the sound high quality is poor. Switching to speaker alleviates the issue, however nobody needs to have to make use of speaker cellphone on a regular basis. There are two microphones on the HTC One: one on the underside edge and one on the again on the prime to the suitable of the digicam.

Potential fixes:

  • Very rigorously take a needle, and even higher get a can of compressed air, and be sure that there’s no mud or dust caught in both of your microphones.
  • If you happen to use a case strive taking it off and see if the issue is gone. It might be that one or each of the microphones are being blocked.
  • Some folks have reported success by truly overlaying the microphone on the again, you can maintain it in such a approach because it’s coated, or you can put a chunk of tape over it.
  • If none of that works you then may need to try to organize a alternative.

Glitch: Background noise or static

htc-one-back-logo-macroA variety of folks have been complaining a few buzzing sound or background static. The issue is most typical via the audio system, however may be heard when utilizing headphones as properly. Some folks report hissing via the headphones when listening to music, particularly noticeable throughout gaps within the audio. Others are reporting popping sounds from the audio system, most noticeably after notifications are available. There’s additionally hissing for some throughout voice calls, and stuttering throughout audio playback.

It’s not clear whether or not this can be a {hardware} or software program difficulty. Some folks have returned their handsets for replacements and report the very same drawback occurring on the brand new one as properly.

Workarounds: You might not be capable of do away with the issue completely, however you may cut back it by turning off Beats Audio by way of the gear icon within the Notifications panel. Some folks report that having NFC turned on makes it worse as properly, so flip that off, too.

Potential options:

  1. There could be a software program replace finally that may handle this difficulty, however HTC hasn’t confirmed the issue, so there’s no assure.
  2. You’ll be able to strive getting a alternative handset within the hope that it’s a {hardware} difficulty and the brand new one received’t have the identical drawback. There are many folks reporting that they haven’t any audio points with their HTC One handsets. Contact HTC, your retailer, or provider to report the difficulty.

Drawback: Gaps, tough edges, bulges, or scratches

Plainly some HTC One handsets shipped in lower than excellent situation. There have been a number of reviews of construct high quality issues with gaps between the plastic and metallic, unusual bulges, mysterious scratches on the physique, and edges that really feel tough to the contact.

Resolution: That is actually easy and there’s just one plan of action to take. If you happen to’re sad with the construct high quality of your HTC One, you need to return it. Contact the retailer the place you purchased it, clarify the issue, and also you’ll get a alternative handset.

Malfunction: Proximity sensors not working

A number of folks have reported that their sensors aren’t working accurately. You might discover that the capacitive buttons don’t gentle up and this might truly be an indication that the sensor isn’t working. Strive overlaying the sensors (prime left) along with your finger and see if the capacitive buttons gentle up. You may as well take a look at the sensors utilizing a free app referred to as Android Sensor Field.

Resolution: In the event that they aren’t working then it’s a {hardware} fault and also you’ll must return the cellphone and get a alternative.

Malfunction: Unresponsive Residence or Again buttons

htc one topMany house owners have highlighted a difficulty with the capacitive Residence and Again buttons both facet of the HTC brand beneath the display screen. It appears they’re unresponsive a number of the time. This could be a much bigger drawback if you’re utilizing a display screen protector. If this can be a software program difficulty, HTC will launch an replace to repair it sooner or later, however within the meantime there’s something you may strive.

Workaround: If you happen to faucet lock after which unlock, or faucet on the touchscreen after which strive the buttons once more, you may discover that they’re extra responsive.

Potential options:

  1. Go to Settings > Language & keyboard > HTC Sense enter > Superior > Calibration software and simply use a really gentle contact to calibrate. You must now discover that the Residence and Again keys are a little bit extra responsive.
  2. You may activate Vibrate suggestions in Settings > Sound to just remember to are touching the button accurately (apparently the capacitive space is small and you must be exact).

Glitch: Lifeless or caught pixels

There have been fairly just a few complaints about lifeless pixels (pixels which received’t gentle up in any respect) and caught pixels (pixels which keep completely on) on new HTC One handsets.

Potential options:

  1. You’ll be able to strive an app like Lifeless Pixel Detect and Repair and see if it helps.
  2. You’ll be able to return the handset and get a alternative.

Drawback: Blue/purple/purple noise in low gentle pictures

htc one rear camera macroHTC outfitted the One with a fairly strong digicam. After we first bought our arms on it, we weren’t certain what to anticipate from the cellphone’s 4 “UltraPixels,” however we have been pleasantly stunned once we began capturing. It takes nice pictures, however many individuals have come forth with complaints about its efficiency in low gentle, citing footage with blue, purple, or purple noise the place there ought to be black. HTC has now acknowledged this difficulty and a attainable software program replace with a repair is within the works. Right here’s what you may strive within the meantime.

Potential options:

  1. Flip down your ISO. This may cut back the digicam’s sensitivity to gentle and assist make your pictures much less grainy and noisy.
  2. If tweaking your digicam settings doesn’t assist, you may all the time return your handset and get a alternative.
  3. Make it possible for your HTC One software program is updated by way of Settings > About > Software program updates.

Annoyance: Takes a very long time to cost

The HTC One does have a much bigger battery than many smartphones, rated at 2,300mAh, and a few homeowners have been complaining that it takes a very long time to cost. You might be used to your smartphone being totally charged inside three hours, however the HTC One is more likely to take 4 hours or longer. Apparently HTC has taken precautions to make sure that the battery lasts (because it isn’t detachable) and this partly accounts for the longer charging time. If it appears to be taking lots longer than that then there are a few issues price checking.

Potential options:

  1. Are you utilizing the charger that shipped with the cellphone? If you happen to’re utilizing an older charger or plugging it into your laptop by way of USB to cost, then it’ll take longer. If you’re utilizing the charger that got here along with your HTC One, you then may strive a special charger, simply to be sure that the unique isn’t defective.
  2. Have you ever bought a variety of apps working on the cellphone whereas it’s charging? The much less that’s lively and syncing, the sooner the cellphone will cost.

Bug: Bluetooth received’t auto-connect

Lots of people run into issues getting their smartphones to mechanically connect with Bluetooth units, particularly within the automotive. Some folks have discovered that particular capabilities don’t work. We’ve seen just a few complaints from HTC One homeowners about Bluetooth points and there are just a few potential fixes price attempting.

Potential options:

  • Strive deleting all of the earlier pairings on the automotive’s system and on the HTC One, by way of Settings > Bluetooth, after which attempt to join once more.
  • You probably have hassle sending messages then go to Settings > Bluetooth > Superior and be sure that Message entry is on.
  • Make it possible for your Machine identify underneath Settings > Bluetooth isn’t one thing difficult (keep away from particular characters).
  • Test that the firmware in your automotive, or the place relevant, on the Bluetooth system you are attempting to hook up with, is updated.
  • Strive putting in a free app like Bluetooth File Switch; it appears to have solved the difficulty for some folks.

Malfunction: No SIM card error

htc-one-side-macroA variety of HTC One homeowners have encountered an error message in regards to the SIM card not being detected correctly. This drawback has popped up on just a few smartphones, together with numerous HTC’s earlier releases. It’s more than likely brought on by poor contact between the SIM card and the cellphone.

Potential options:

  • You may take it again and take a look at a alternative handset, or probably a brand new SIM card.
  • The SIM card tray is on the prime of the left backbone and also you’ll have to insert the SIM card ejector pin (or a paper clip) within the gap to pop the tray out. Generally simply ensuring it’s reseated correctly and re-inserting will clear up the issue.
  • Strive gently cleansing the gold contacts on the SIM card with some rubbing alcohol and a microfiber material. Be certain it’s utterly dry earlier than you re-insert it and ensure there’s no mud or particles within the tray.
  • You may as well add a number of layers of tape, or a small piece of card to the opposite facet of the SIM card with out the gold contacts after which re-insert it. If it’s unfastened then this may doubtlessly clear up the issue.

Drawback: Wi-Fi received’t join or “Authentication drawback”

Wi-Fi points are widespread with all smartphones and tablets and the HTC One is just not an exception. Lots of people have run into points attempting to hook up with completely different Wi-Fi routers, and there are a number of reviews about an “Authentication drawback” message popping up on the cellphone. We’ve got just a few concepts that may assist.

Potential options:

  • Flip your router and your HTC One off for 30 seconds after which flip them each on once more and retry the connection.
  • Delete the connection in your HTC One and re-enter the main points manually.
  • Some folks report success after turning Wi-Fi off, turning Airplane mode on, then turning Wi-Fi on once more, after which Airplane mode off.
  • Strive putting in the free Wi-Fi Analyzer app and learn how crowded the channels are. If that appears like a difficulty then change the channel in your Wi-Fi router.
  • Make it possible for your router firmware is updated.
  • Test the authentication protocol on the router and evaluate the opposite settings. Be certain Mac filtering isn’t turned on.

If you happen to’ve run into some other HTC One issues or, even higher, discovered an answer that isn’t listed, then please put up a remark and share. Additionally, you will a variety of nice recommendation over on the XDA Builders discussion board for the HTC One.

Up to date on 3-25-2014 by Simon Hill: Added digicam error, overheating drawback, and microphone difficulty.

Up to date on 11-13-2013 by Simon Hill: Added Bluetooth drawback, Wi-Fi connection difficulty, and no SIM card error.

Up to date on 8-26-2013: Added the digicam difficulty.

Article initially printed on 5-02-2013.

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Source: https://www.digitaltrends.com/mobile/htc-one-problems/

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